Shipping, returns and cancellations


Shipping and returns

1. Shipping

Packages are generally dispatched within 1-3 business days of receiving your payment. All items will be shipped by the French post office with insurance, required signature and tracking numbers. 

You can track your order with the provided tracking number on the following website:

https://www.laposte.fr/professionnel/outils/suivre-vos-envois

Shipping fee already includes handling and packing fees as well as postage cost. 

1.1. Domestic shipments

The fee will differ depends on the weight of the parcel.

Estimated delivery time: 1-2 working days

1.2. International shipments

We ship to almost everywhere in the world.

The shipping fee differs depends on the weight of the parcel and delivery time will be as follow:

European countries: estimated delivery time is around 2-4 working days

The rest of the world: estimated delivery time is around 5-10 working days

Since the COVID-19 pandemic, there might be delay on delivery time, depends on each country.

Please be noticed that delivery time may differ based on destinations and the custom department of the destination country. It is the customer's responsibility to make sure that the product can be legally imported to the destination country.

Also, the customer is responsible to pay for any customs fees, import duties, value added taxes and any other additional fees that the destination country requires. If the parcel is returned because the customer did not want to pay the customs fees, we will not refund the order.

We will provide the shipping carrier with the order details and customer's contact details.

 

2. Returns

All items are sold as is. Please kindly read carefully the item description as well as zoom in all the provided photos. We do not accept returns except for items that are not as described.

To return an item, the customer must make a return request within 2 days of delivery (proven by the tracking number) and return the item within 7 days of delivery. The customer will have to pay for the return shipping cost.

All items must be in the same condition as described in the product description and be returned with the original packaging.

When we receive your return, please allow up 10 working days for us to proceed your return. You will receive your refund to your original payment source. Please notice that shipping fees both way will not be refunded. 

Items that are on sales will be considered final sales and no returns will be accepted.

 

3. Cancellations

We do not accept any cancellations once the order is placed. Therefore, before placing an order, please kindly read the product description and view all provided photos. If you have any questions about our products, please contact us through Instagram @secondista_official or Facebook @Secondista